Capture useful details and show the team what should happen next.

Pulse can collect customer requirements through website chat or phone calls, keep the history together and highlight conversations that need follow-up.

Explore Pulse Command Centre

Commercial position

This is a component of Pulse Command Centre, not a separate MrBrands product.

Pulse is £195 per month as a complete standalone customer command centre. It is included at no additional MrBrands monthly charge with Foundation, Growth and Scale while the qualifying package remains active.

How it works

AI Lead Capture inside Pulse.

The component works with the rest of Pulse rather than operating as an isolated chatbot or automation.

DetailsContact information

Capture the agreed name, email, telephone and business details.

RequirementWhat the customer needs

Record services, locations, timing and the main problem.

QualificationRelevant context

Ask focused questions without turning the conversation into an interrogation.

ActionFollow-up task

Create a clear next step for the person responsible.

What is included

Connected customer information and clear human responsibility.

Website-chat and telephone lead capture
Customer contact records and requirement summaries
Qualification questions matched to the business
Conversation transcripts and one customer timeline
Needs-attention and unresolved-question indicators
Human follow-up rather than unsupported automatic promises

Important boundaryPulse supports the team; it does not replace professional judgement.

Sensitive, complex or regulated matters must be handed to a person. External telephone-number, call-minute, messaging or premium integration charges may apply.

Frequently asked questions

Questions about this Pulse component.

Does lead capture guarantee sales?

No. Pulse can improve response and organisation, but sales still depend on demand, suitability, offer quality and human follow-up.

Can Pulse qualify enquiries?

It can collect agreed information and apply approved rules, while the business remains responsible for final suitability.

Can it create follow-up tasks?

Yes. Pulse is designed to show which conversations need action and what context has already been collected.

Can it work by phone and website?

Yes. The complete Pulse system includes website chat and AI voice customer service, subject to the agreed telephone setup.

One complete customer front office

Bring website chat, phone calls and follow-up together.

Choose Pulse standalone for £195 per month, or receive it with Foundation, Growth or Scale.

View Pulse Command Centre