Organise every customer conversation in one command centre.

Pulse combines website chat, telephone conversations, customer records, unresolved questions and follow-up tasks so the team can see what needs attention.

Explore Pulse Command Centre

Commercial position

This is a component of Pulse Command Centre, not a separate MrBrands product.

Pulse is £195 per month as a complete standalone customer command centre. It is included at no additional MrBrands monthly charge with Foundation, Growth and Scale while the qualifying package remains active.

How it works

Pulse Command Centre inside Pulse.

The component works with the rest of Pulse rather than operating as an isolated chatbot or automation.

WebsiteAI website chat

Answer approved questions and collect useful customer details.

TelephoneAI voice customer service

Handle suitable incoming calls and record what the customer needs.

Customer historyOne timeline

Keep website and phone conversations attached to the same customer.

Follow-upTasks and attention

Show unresolved questions and conversations that need a person.

What is included

Connected customer information and clear human responsibility.

AI website chatbot configured around approved business information
AI voice customer-service agent and phone receptionist
One customer timeline for website and telephone conversations
Contact records, requirements and conversation history
Follow-up tasks, unresolved questions and needs-attention alerts
Clear handover rules for sensitive or complex enquiries

Important boundaryPulse supports the team; it does not replace professional judgement.

Sensitive, complex or regulated matters must be handed to a person. External telephone-number, call-minute, messaging or premium integration charges may apply.

Frequently asked questions

Questions about this Pulse component.

Is Pulse just a chatbot?

No. The chatbot is one component. Pulse also includes voice customer service, customer records, conversation history and follow-up.

What does Pulse cost?

Pulse is £195 per month standalone and is included with Foundation, Growth and Scale while the qualifying package remains active.

Does Pulse replace the team?

No. It handles suitable first responses and organisation. People remain responsible for decisions and the customer relationship.

Can calls and website chats appear together?

Yes. They can feed one customer timeline, subject to the agreed telephone setup and available integrations.

One complete customer front office

Bring website chat, phone calls and follow-up together.

Choose Pulse standalone for £195 per month, or receive it with Foundation, Growth or Scale.

View Pulse Command Centre