MRBRANDS.STOREKeep website chats, phone calls and follow-up in one organised place.
Pulse Command Centre is the business’s own digital front office. It brings together AI website chat, AI voice customer service, one customer timeline, contact records, unresolved questions and organised follow-up.
More than a chatbot: the complete customer command centre.
Pulse answers suitable website and telephone questions, organises customer history and creates the right follow-up. People remain responsible for sensitive, complex and professional matters.
Included at no additional monthly charge with Foundation, Growth and Scale.
Answers approved questions, collects useful details and guides visitors towards the right next step.
Handles suitable incoming calls, captures what the customer needs and escalates when a person is required.
Website and phone conversations feed customer records, tasks and follow-up in one organised workspace.
Organise every important customer conversation around the real business.
- Branded AI website chatbot
- AI voice customer service agent and phone receptionist
- One customer timeline for website chats and phone calls
- Contact records, requirements and conversation history
- Follow-up tasks, unresolved questions and needs-attention alerts
- Approved business knowledge and clear human handover rules
- No regulated professional advice or unsupported promises
- Sensitive or complex matters must be handed to a person
- External phone-number, call-minute, messaging and premium integration charges may apply
- Performance still depends on customer demand and timely human follow-up
Define the website, telephone and follow-up journey before configuration.
The first brief should explain what website visitors and callers ask, which details matter and when a person must take over.
1Tell us about the business.
The details travel with the Shopify order so the first planning stage begins with useful context.
2Confirm the starting terms.
Discover, connect, test and improve.
A useful customer command centre is built around accurate knowledge, joined-up conversations and clear responsibility.
Collect services, policies, FAQs, phone questions and desired outcomes.
Create the Pulse workspace, website chatbot, voice agent, customer records and conversation routes.
Review website chats, test calls, customer records, tasks and human handover.
Update knowledge, call handling and follow-up routes as the business changes.
Questions before choosing Pulse Command Centre.
Does Pulse replace the team?
No. Pulse handles suitable first responses, organises customer information and creates follow-up. People remain responsible for decisions, sensitive matters and the final customer relationship.
Does Pulse include both website chat and telephone service?
Yes. Pulse includes the AI website chatbot and the AI voice customer service agent. The exact telephone setup depends on the agreed number, provider and call flow.
How are customer conversations organised?
Website chats and phone calls feed one customer timeline with contact details, conversation history, unresolved questions and follow-up tasks.
Is Pulse included with a website package?
Yes. Pulse is included at no additional MrBrands monthly charge with Foundation, Growth and Scale while the qualifying package remains active. Starter does not include Pulse.
Are there any other costs?
The Pulse software and standard configuration are included as described. External phone-number, call-minute, messaging, premium integration or unusually high usage charges may still apply where a third-party provider charges them.
Give the business one organised customer front office.
Choose Pulse as a standalone service, or receive it at no additional monthly charge with Foundation, Growth or Scale.